Certificate in Information Technology and Client Support




  • Auckland Queen Street

    Aug 31 - Dec 18, 2020

  • Yoobee Online

    Aug 31 - Dec 18, 2020

  • Auckland Queen Street

    Feb 22 - Jun 25, 2021

    • Credits:


    • Method:

      Full-time / Part-time Evening





The only thing certain in today’s workplace is change. 

Stay ahead of change and set yourself up for a career with a future with this short, sharp Certificate in IT and Client Support.

The great all-rounder

In just 16 weeks, you’ll learn the practical skills and technical smarts you need to land a job in the fast-growing and lucrative IT sector. From networking and operating systems to hardware and scripting, this NZQA-accredited programme is your gateway to the IT world – and a career that will take you places.

Key topics:

  • The fundamentals of computer technology, installation and configuration
  • Troubleshooting PCs and related hardware
  • Basic networking and scripting
  • Installing/configuring operating systems

Learners receive guidance from our team of experienced lecturers in a practical learning environment.

We give you the flexibility to study online

Enrol now for our August 31 intake.

You can choose to study this online via live-stream and learn in real-time with your online classmates. Our online students will receive computer hardware equipment* to ensure you can fully participate in the practical module of Hardware assembly. You’ll get to keep the computer once we’ve taught you how to assemble it! Enrol into our 31 August intake and select ‘online’ as your campus.

*Our computer hardware equipment is provided for assembly learning purposes. You will need your own separate computer for online study.

What you'll learn

Scripting for systems administrators

Pull together knowledge from Commands and Procedures, as well as some web integration. Basic understanding of different software languages HTML, CSS and Javascript.


Identifying, using and connecting hardware components and devices including troubleshooting and maintenance. Troubleshoot PC and mobile device issues including application security support. Install and configure laptops and other mobile devices. Follow best practices for safety, environmental impacts, and communication and professionalism.

Operating systems

Install and support Windows Operating Systems including command line & client support. Understand Mac, Linux and Mobile Operating Systems.

Introduction to networking

Troubleshoot device Explain types of networks and connections including TCP/IP, WIFI and SOHO. Compare & contrast cloud computing concepts & setup client-side virtualization and network issues.

What you should know


HWiNFO, CPU-Z, Microsoft Office, Windows 10 (base machine), All Microsoft operating systems, Linux operating system, Microsoft web expression, etc.


DMM (digital multimeter), ESD mat, PC maintenance tool kit, crimping tool, switched mode power supply (SMPS) tester, IP cleaner, safety equipment, access point, broadband router, LAN switch, computer with required software and inbuilt utilities


Domestic students*

$3,329.28 + $170 student services Levy

+ $369 course related costs (on campus delivery) 
+ $899 course related costs (online delivery) 
Note: Our online delivery option provides students with a computer pack to assist with the module Hardware Assembly.  

*Eligible for 'fees-free' study

International students** 

$6,500 + $850 course fee + $369 course related costs

**Unable to study our online option due to visa requirements. 

Entry Requirements

There are no mandatory prerequisites to meet regulatory body or legislative requirements for this qualification, however its recommended that students have 48 NCEA Level 2 credits in the best four subjects or Level 3 or suitable industry/ computing experience. Applicants without NCEA Level 2 and Level 3 qualifications, you may be interviewed and considered on a case-by-case basis.

If an applicant's first language is not English, they must demonstrate English language proficiency at the level of IELTS 5.5.

International students need to be at least 18 years old. 

After graduating from this course you can either seek entry-level employment in the IT industry or advance your skills by joining our Diploma in Systems Administration or our  Diploma in Networking. Build your career in one of the best-paid industries in the world. Keep upskilling and adapting in this booming sector, and your potential earnings could be eye-watering.

With additional practical experience, graduates can sit the following exam: CompTIA A+ (220-1001 and 220-1002).

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Qualifications are issued by Yoobee Colleges. Yoobee Colleges is a Category 1 Provider, the highest rating a school can be awarded by the Government.

Term dates are subject to change, pending enrolment numbers, availability and any unforeseen funding fluctuations. Yoobee Colleges reserves the right to modify schedules to make sure the College runs well and student are offered the best learning experience.

Interested in kicking off your career?

Our brochure explores everything you need to know including an outline of study options, key information about enrolment, and all our campuses spread around New Zealand.